money back guarantee

All our products are designed to make our customers feel good. We stand behind our products 100% and ensure their effectiveness and quality. If you are not fully satisfied with your new Thumper® product, you can return it within 30 days from the date of purchase for a full refund.

 

For instructions please e-mail us at [email protected] or call (905) 477-5222. You are responsible for securely shipping the product in its original packaging in new, resalable condition.

 

Refunds are issued for the purchase price less actual shipping costs to the customer. (Please Note: Although Thumper Massager Inc. does not add the shipping costs to the sale price, the actual costs of shipping to the customer will be deducted on refunds for returns of non defective items.) Refunds/credits are issued right after receiving product back on our premises.

 

Cancellation After An Order Has Been Shipped — Customer will receive refund less the actual shipping charges incurred by Thumper Massager Inc. Refunds will be issued after the item has been returned to the originating warehouse. Please e-mail us at [email protected] or call (905) 477-5222 for instructions.

 

Undeliverable Packages Due To Customer Error — Customer will be credited minus all shipping costs.

 

We will be happy to answer all your questions about products before your purchase.

 

Contact us at [email protected] for more product information, price quotes, warranty details and other questions.

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warranty policy

In case of breakdown or damage please e-mail us at [email protected] or call (905) 477-5222. Thumper Massager Inc. warrants any Thumper® product to the original purchaser against defective materials or workmanship for normal use and service: For a period of 2 years from the original purchase date. Rechargeable Lithium Ion Batteries have a limited life expectancy, as their performance will decrease over time. As such batteries are only warrantied for a period of 12 months. This Thumper Massager product warranty does not apply to any item, which has (i) been subjected to misuse, neglect, accident or abuse; (ii) been wired, repaired or altered by anyone other than Thumper Massager Inc.; (iii) been improperly installed, stored, handled or maintained by anyone other than Thumper Massager Inc; (iv) not been used in accordance with the instructional booklet provided; (v) been subject to abnormal electrical voltages or currents or other abnormal environmental conditions; (vi) had its serial number(s) or dating altered or removed; or (vii) does not apply to expendable components such as fuses, drives, motor brushes and the like.

 

To obtain warranty service on your Thumper product, manufactured by Thumper Massager Inc. please contact our office prior to shipping for further warranty instructions. Your Thumper product will be repaired, adjusted and/or replaced, as Thumper Massager considers appropriate; your Thumper product must be returned for service along with proof of purchase showing purchase date. Units returned without proof of purchase will be repaired at service rates in effect at time of return. In event that the unit is replaced, the replacement unit will continue to have a warranty for the balance of the warranty term applicable to the original unit. When returning your Thumper product to the manufacturer under this Product warranty, purchaser must pre-pay shipping charges (inbound and outbound).

 

In case of manufacturing defect, Thumper Massager Inc. will cover shipping expenses inbound and outbound for the first 90 days after purchase, up to a limit of $20 each way.